Delivery -> Conditions
Delivery will be provided free of charge to anyone within the Newham area of London. This includes any areas within the borough limits.
Delivery -> Extra charges
An extra 45p charge will be incurred per mile outside of Newham or the E12 postcode area. In some special cases, we reserve the right to waive this charge.
Delivery -> Tiered cakes
Transporting tiered cakes comes with several guarantees from us. We prefer to deliver these to you due to the meticulous task of transporting them. We will do our very best to ensure your cake arrives in good form for your event. If in the unlikely event your cake is damaged in transit, a full refund will be provided. If you choose to deliver them yourself, it should be noted that they should travel flat in the boot or in the footwell of the passenger seat. Don’t place them on a seat as they’re usually tilted.
Delivery -> Process
We will deliver your cake in a professional way ensuring everything is done to keep your cake(s) safe from damage. You can choose a time and a place and we’ll get it there.
General -> Refunds
NoCrumbs offers a full refund if your cake is damaged beyond repair whilst in our care. If you have paid your deposit and no longer want your cake, providing you have given up at least seven (7) days’ notice, we’ll only keep 50% of given deposit/payment.
We do not offer refunds if you have paid your deposit and no longer want the cake giving us less than 7 days’ notice.
We do not offer refunds if you do not like the taste of the cake. This is largely due to varying palates.
General -> Storage
At NoCrumbs, we bake fresh to order — ensuring good quality, tasty cakes. Advisably, cakes need to be kept in a cool, dry place and should be consumed within 3 days. However, some of our customers have had their cake last up to 2 weeks after cutting, keeping it wrapped in the fridge. All fresh cream cakes should be consumed within 24hrs and kept in the fridge once cut.
General -> Payments
Payments are made via PayPal. You do not need to be a PayPal member to process a payment via PayPal. PayPal ensures your complete safety by processing your payment in a secure means with PayPal insuring your payment as standard. If you would like, you can also pay by chip and PIN upon collection. This method must be specially requested by telephone so we can accommodate you.